TECH SUPPORT
This is the place to come for all your Tech Support Needs.
If you have any Tech Support questions about the Development Suite you should first check out our FREQUENTLY ASKED QUESTIONS list (FAQ's) directly below. As more time passes and more writers use the software, this FAQ list will continue to grow.
If you still have questions, you are always welcome to send a TECH SUPPORT REQUEST to us. Please use the form below.
Frequently Asked Questions (FAQ's)
1. ADDITIONAL SOFTWARE (THIS APPLIES TO VERSION 2 ONLY!!)
Q. What other software will I need to make the TotallyWrite Development Suite V.2 work on my computer?
A. The TotallyWrite Development Suite 2.0 should work on and computer with Windows 98, NT, 2000, ME, or XP installed on it and that has been updated to include Microsoft .NET Framework 1.1 and Adobe Acrobat Reader.
If you've ever opened a .pdf file, you have Adobe Acrobat Reader! If you don't you can download it for free by going to www.adobe.com or by clicking on the icon below.
You can check to see if you already have the .NET Framework 1.1 installed by clicking Start on your Windows desktop, selecting Control Panel, and then double-clicking the Add or Remove Programs icon. When that window appears, scroll through the list of applications. If you see Microsoft .NET Framework 1.1 listed, the latest version is already installed and you do not need to install it again. If not, Microsoft .NET is available by CLICKING HERE.
2. WINDOWS 2000 (THIS APPLIES TO VERSION 2 ONLY!!)
Q. Installer asked me to install something else (for Windows), which in turn asked me to download and install something else. I'm using Windows 2000, so maybe I'm too far behind the times?
A. The TotallyWrite Development Suite 2.0 will work on Windows 2000, but it does require that Win 2000 be updated properly with Microsoft .NET Framework 1.1. You can download .NET by clicking HERE or on the GET .NET button above.
3. FINAL DRAFT TEMPLATE MAC COMPATIBILITY
Q. Is the TotallyWrite Development Template for FINAL DRAFT both Windows and Mac compatible?
A. Yes! When you download the template, place it in your Final Draft/Stationery/Scripts folder. It will then be available for you to pick from when you go to the File/New menu.
TECH SUPPORT REQUEST FORM
Before making a request for Technical Support, please check the FAQ's page. If your question and answer isn't there, please fill out the form below and submit it to our Tech Support Department. We strive to answer all requests for Tech Support within 48 hours.
WE CANNOT RESPOND TO ANY USERS WHO DO NOT HAVE A VALID REGISTRATION KEYAND WE DO NOT PROVIDE SUPPORT FOR THE TRIAL VERSION.
